The User may initiate a request for a return of the Product if the Product is damaged, parts of the Product are missing or the Product received by the User is different from what was ordered basis the Product description provided on the Website . Such request may be initiated by sending an email to the address given under ‘Contact Information’ below and thereafter making a phone call to the number given under ‘Contact Information’ below. The User shall initiate such requests for a return within 5 business days from the date on which the User receives delivery of the Product 5 working days failing which HomeMachanics shall accept the return of the Product at its sole discretion.
The User shall keep the Products in their unused, original condition, along with the outer box and original accessories in manufacturer packaging for a successful return pick-up. HomeMachanics will accept the request for the return of such Product subject to the terms of this Policy.
If the User has received any Product that is eligible for return under this Policy, Home Machanics advises the User to immediately register a request in this regard by email to the address given under ‘Contact Information’ below and thereafter making a phone call to the number given under ‘Contact Information’ below. HomeMachanics will in its sole discretion verify the eligibility of the Product for return under this Policy and thereafter accordingly accept or reject the return request. For such verification, HomeMachanics may request the User to send images of the damaged or Non-Compliant Product received and/or allow HomeMachanics personnel to schedule a visit to assess the damage or non-compliance of the Product. Further to the assessment of the damage or non-compliance reported in the return request, HomeMachanics may in its sole discretion resolve the issue in such manner as Home Machanics may deem fit.
The User’s return will be processed only when the following conditions are fulfilled at the time of return of such Products – the Product being returned in original condition, along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage has occurred post-delivery of the Product while in the User’s possession.
The User agrees that Home Machanics will not accept the return of any Product if the User fails to register a complaint about a Product within the Return Period.
Notwithstanding anything stated in this Policy, Home Machanics reserves the right to reject the return request for a Product at its sole discretion. Return of purchased Products is facilitated through our reverse logistics partners. On receipt of the request for the return of the Product and the same being duly acknowledged by HomeMachanics, the reverse logistics partners will collect the purchased Products from the User. However, Home Machanics reserves the right to collect the Products without engaging any Logistic Partners.